diff --git a/ui/src/Components/MainModal/Help.js b/ui/src/Components/MainModal/Help.js
index 5f71d5dba..9c5ac33c6 100644
--- a/ui/src/Components/MainModal/Help.js
+++ b/ui/src/Components/MainModal/Help.js
@@ -237,21 +237,21 @@ const Help = () => (
           </QueryHelp>
 
           <QueryHelp
-            title="Match alerts based on the jira linked in the silence"
+            title="Match alerts based on the ticket IDs detected in the silence comment"
             operators={["=", "!=", "=~", "!~"]}
-            warning="This is supported only if JIRA regexp are enabled and able to
-            match JIRA ids in the silence comment body."
+            warning="This is supported only if ticket regexp are enabled and able to
+            match ticket IDs in the silence comment."
           >
-            <FilterExample example="@silence_jira=PROJECT-123">
-              Match silenced alerts where detected JIRA issue id is equal to{" "}
+            <FilterExample example="@silence_ticket=PROJECT-123">
+              Match silenced alerts where detected ticket ID is equal to{" "}
               <code>PROJECT-123</code>.
             </FilterExample>
-            <FilterExample example="@silence_jira!=PROJECT-123">
-              Match silenced alerts where detected JIRA issue id is different
-              than <code>PROJECT-123</code>.
+            <FilterExample example="@silence_ticket!=PROJECT-123">
+              Match silenced alerts where detected ticket ID is different than{" "}
+              <code>PROJECT-123</code>.
             </FilterExample>
-            <FilterExample example="@silence_jira=~PROJECT">
-              Match silenced alerts where detected JIRA issue id matches regular
+            <FilterExample example="@silence_ticket=~PROJECT">
+              Match silenced alerts where detected ticket ID matches regular
               expression <code>/.*PROJECT.*/</code>.
             </FilterExample>
           </QueryHelp>
diff --git a/ui/src/Components/MainModal/__snapshots__/Help.test.js.snap b/ui/src/Components/MainModal/__snapshots__/Help.test.js.snap
index 536e94a95..ef0a08358 100644
--- a/ui/src/Components/MainModal/__snapshots__/Help.test.js.snap
+++ b/ui/src/Components/MainModal/__snapshots__/Help.test.js.snap
@@ -667,7 +667,7 @@ exports[`<Help /> matches snapshot 1`] = `
             </ul>
           </dd>
           <dt>
-            Match alerts based on the jira linked in the silence
+            Match alerts based on the ticket IDs detected in the silence comment
           </dt>
           <dd class=\\"mb-5\\">
             <div>
@@ -700,7 +700,7 @@ exports[`<Help /> matches snapshot 1`] = `
                 >
                 </path>
               </svg>
-              This is supported only if JIRA regexp are enabled and able to match JIRA ids in the silence comment body.
+              This is supported only if ticket regexp are enabled and able to match ticket IDs in the silence comment.
             </div>
             <div>
               Examples:
@@ -709,11 +709,11 @@ exports[`<Help /> matches snapshot 1`] = `
               <li>
                 <div>
                   <span class=\\"badge badge-info\\">
-                    @silence_jira=PROJECT-123
+                    @silence_ticket=PROJECT-123
                   </span>
                 </div>
                 <div>
-                  Match silenced alerts where detected JIRA issue id is equal to
+                  Match silenced alerts where detected ticket ID is equal to
                   <code>
                     PROJECT-123
                   </code>
@@ -723,11 +723,11 @@ exports[`<Help /> matches snapshot 1`] = `
               <li>
                 <div>
                   <span class=\\"badge badge-info\\">
-                    @silence_jira!=PROJECT-123
+                    @silence_ticket!=PROJECT-123
                   </span>
                 </div>
                 <div>
-                  Match silenced alerts where detected JIRA issue id is different than
+                  Match silenced alerts where detected ticket ID is different than
                   <code>
                     PROJECT-123
                   </code>
@@ -737,11 +737,11 @@ exports[`<Help /> matches snapshot 1`] = `
               <li>
                 <div>
                   <span class=\\"badge badge-info\\">
-                    @silence_jira=~PROJECT
+                    @silence_ticket=~PROJECT
                   </span>
                 </div>
                 <div>
-                  Match silenced alerts where detected JIRA issue id matches regular expression
+                  Match silenced alerts where detected ticket ID matches regular expression
                   <code>
                     /.*PROJECT.*/
                   </code>
diff --git a/ui/src/Components/ManagedSilence/SilenceComment.js b/ui/src/Components/ManagedSilence/SilenceComment.js
index 8789dbe4f..c4a59986d 100644
--- a/ui/src/Components/ManagedSilence/SilenceComment.js
+++ b/ui/src/Components/ManagedSilence/SilenceComment.js
@@ -22,9 +22,9 @@ const SilenceComment = ({
   afterUpdate,
   alertStore
 }) => {
-  const comment = silence.jiraURL ? (
+  const comment = silence.ticketURL ? (
     <a
-      href={silence.jiraURL}
+      href={silence.ticketURL}
       target="_blank"
       rel="noopener noreferrer"
       className={
diff --git a/ui/src/Components/ManagedSilence/SilenceComment.test.js b/ui/src/Components/ManagedSilence/SilenceComment.test.js
index 11409d8e2..85163e669 100644
--- a/ui/src/Components/ManagedSilence/SilenceComment.test.js
+++ b/ui/src/Components/ManagedSilence/SilenceComment.test.js
@@ -98,15 +98,15 @@ describe("<SilenceComment />", () => {
   });
 
   it("Renders a JIRA link if present", () => {
-    silence.jiraURL = "http://localhost/1234";
-    silence.jiraID = "1234";
+    silence.ticketURL = "http://localhost/1234";
+    silence.ticketID = "1234";
     const tree = MountedSilenceComment(true);
     expect(tree.find("a[href='http://localhost/1234']")).toHaveLength(1);
   });
 
   it("Renders a JIRA link if present and comment is expanded", () => {
-    silence.jiraURL = "http://localhost/1234";
-    silence.jiraID = "1234";
+    silence.ticketURL = "http://localhost/1234";
+    silence.ticketID = "1234";
     const tree = MountedSilenceComment(false);
     expect(tree.find("a[href='http://localhost/1234']")).toHaveLength(1);
   });
diff --git a/ui/src/Models/API.js b/ui/src/Models/API.js
index 61710615f..e6e7e9c44 100644
--- a/ui/src/Models/API.js
+++ b/ui/src/Models/API.js
@@ -61,8 +61,8 @@ const APISilence = PropTypes.exact({
   createdAt: PropTypes.string.isRequired,
   createdBy: PropTypes.string.isRequired,
   comment: PropTypes.string.isRequired,
-  jiraID: PropTypes.string.isRequired,
-  jiraURL: PropTypes.string.isRequired
+  ticketID: PropTypes.string.isRequired,
+  ticketURL: PropTypes.string.isRequired
 });
 
 const APIAlertmanagerUpstream = PropTypes.exact({
diff --git a/ui/src/__mocks__/Alerts.js b/ui/src/__mocks__/Alerts.js
index edaf24c93..afec1d72a 100644
--- a/ui/src/__mocks__/Alerts.js
+++ b/ui/src/__mocks__/Alerts.js
@@ -58,8 +58,8 @@ const MockSilence = () => ({
   startsAt: "2000-01-01T00:00:00Z",
   endsAt: "2000-01-01T01:00:00Z",
   id: "04d37636-2350-4878-b382-e0b50353230f",
-  jiraID: "",
-  jiraURL: "",
+  ticketID: "",
+  ticketURL: "",
   matchers: [
     { name: "foo", value: "bar", isRegex: false },
     { name: "baz", value: "regex", isRegex: true }