diff --git a/slides/k8s/operators-design.md b/slides/k8s/operators-design.md
new file mode 100644
index 00000000..16369542
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@@ -0,0 +1,257 @@
+## What does it take to write an operator?
+
+- Writing a quick-and-dirty operator, or a POC/MVP, is easy
+
+- Writing a robust operator is hard
+
+- We will describe the general idea 
+
+- We will identify some of the associated challenges
+
+- We will list a few tools that can help us
+
+---
+
+## High-level design
+
+- What are we solving?
+
+  (e.g.: geographic databases backed by PostGIS with Redis caches)
+
+- What are our use-cases, stories?
+
+  (e.g.: adding/resizing caches and read replicas; load balancing queries)
+
+- What kind of outage do we want to address?
+
+  (e.g.: loss of individual node, pod, volume)
+
+- What are our *non-features*, the things we don't want to address?
+
+  (e.g.: loss of datacenter/zone; differentiating between read and write queries;
+  <br/>
+  cache invalidation; upgrading to newer major versions of Redis, PostGIS, PostgreSQL)
+
+---
+
+## Low-level design
+
+- What Custom Resource Definitions do we need?
+
+  (one, many?)
+
+- How will we store configuration information?
+
+  (part of the CRD spec fields, annotations, other?)
+
+- Do we need to store state? If so, where?
+
+  - the Kubernetes API can store state that is small and doesn't change much
+    <br/>
+    (e.g.: leader information, configuration, credentials)
+
+  - things that are big and/or change a lot should go elsewhere
+    <br/>
+    (e.g.: metrics, bigger configuration file like GeoIP)
+
+---
+
+## General idea
+
+- Our operator will watch its CRDs *and associated resources*
+
+- Drawing state diagrams and finite state automatons helps a lot
+
+- It's OK if some transitions lead to a big catch-all "human intervention"
+
+- Over time, we will learn about new failure modes and add to these diagrams
+
+- It's OK to start with CRD creation / deletion and prevent any modification
+
+  (that's the easy POC/MVP we were talking about)
+
+- *Presentation* and *validation* will help our users
+
+  (more on that later)
+
+---
+
+## Challenges
+
+- Reacting to infrastructure disruption can seem hard at first
+
+- Kubernetes gives us a lot of primitives to help:
+
+  - Pods and Persistent Volumes will *eventually* recover
+
+  - Stateful Sets give us easy ways to "add N copies" of a thing
+
+- The real challenges come with configuration changes
+
+  (i.e., what to do when our users update our CRDs)
+
+- Keep in mind that [some] of the [largest] cloud [outages] haven't been caused by [natural catastrophes], or even code bugs, but by configuration changes
+
+[some]: https://www.datacenterdynamics.com/news/gcp-outage-mainone-leaked-google-cloudflare-ip-addresses-china-telecom/
+[largest]: https://aws.amazon.com/message/41926/
+[outages]: https://aws.amazon.com/message/65648/
+[natural catastrophes]: https://www.datacenterknowledge.com/amazon/aws-says-it-s-never-seen-whole-data-center-go-down
+
+---
+
+## Configuration changes
+
+- It is helpful to analyze and understand how Kubernetes controllers work:
+
+  - watch resource for modifications
+
+  - compare desired state (CRD) and current state
+
+  - issue actions to converge state
+
+- Configuration changes will probably require *another* state diagram or FSA
+
+- Again, it's OK to have transitions labeled as "unsupported"
+
+  (i.e. reject some modifications because we can't execute them)
+
+---
+
+## Tools
+
+- CoreOS / RedHat Operator Framework
+
+  [GitHub](https://github.com/operator-framework)
+  | 
+  [Blog](https://developers.redhat.com/blog/2018/12/18/introduction-to-the-kubernetes-operator-framework/)
+  |
+  [Intro talk](https://www.youtube.com/watch?v=8k_ayO1VRXE)
+  |
+  [Deep dive talk](https://www.youtube.com/watch?v=fu7ecA2rXmc)
+
+- Zalando Kubernetes Operator Pythonic Framework (KOPF)
+
+  [GitHub](https://github.com/zalando-incubator/kopf)
+  |
+  [Docs](https://kopf.readthedocs.io/)
+  |
+  [Step-by-step tutorial](https://kopf.readthedocs.io/en/stable/walkthrough/problem/)
+
+- Mesosphere Kubernetes Universal Declarative Operator (KUDO)
+
+  [GitHub](https://github.com/kudobuilder/kudo)
+  |
+  [Blog](https://mesosphere.com/blog/announcing-maestro-a-declarative-no-code-approach-to-kubernetes-day-2-operators/)
+  |
+  [Docs](https://kudo.dev/)
+  |
+  [Zookeeper example](https://github.com/kudobuilder/frameworks/tree/master/repo/stable/zookeeper)
+
+---
+
+## Validation
+
+- By default, a CRD is "free form"
+
+  (we can put pretty much anything we want in it)
+
+- When creating a CRD, we can provide an OpenAPI v3 schema
+  ([Example](https://github.com/amaizfinance/redis-operator/blob/master/deploy/crds/k8s_v1alpha1_redis_crd.yaml#L34))
+
+- The API server will then validate resources created/edited with this schema
+
+- If we need a stronger validation, we can use a Validating Admission Webhook:
+
+  - run an [admission webhook server](https://kubernetes.io/docs/reference/access-authn-authz/extensible-admission-controllers/#write-an-admission-webhook-server) to receive validation requests
+
+  - register the webhook by creating a [ValidatingWebhookConfiguration](https://kubernetes.io/docs/reference/access-authn-authz/extensible-admission-controllers/#configure-admission-webhooks-on-the-fly)
+
+  - each time the API server receives a request matching the configuration,
+    <br/>the request is sent to our server for validation
+
+---
+
+## Presentation
+
+- By default, `kubectl get mycustomresource` won't display much information
+
+  (just the name and age of each resource)
+
+- When creating a CRD, we can specify additional columns to print
+  ([Example](https://github.com/amaizfinance/redis-operator/blob/master/deploy/crds/k8s_v1alpha1_redis_crd.yaml#L6),
+  [Docs](https://kubernetes.io/docs/tasks/access-kubernetes-api/custom-resources/custom-resource-definitions/#additional-printer-columns))
+
+- By default, `kubectl describe mycustomresource` will also be generic
+
+- `kubectl describe` can show events related to our custom resources
+
+  (for that, we need to create Event resources, and fill the `involvedObject` field)
+
+- For scalable resources, we can define a `scale` sub-resource
+
+- This will enable the use of `kubectl scale` and other scaling-related operations
+
+---
+
+## Versioning
+
+- As our operator evolves over time, we may have to change the CRD
+
+  (add, remove, change fields)
+
+- Like every other resource in Kubernetes, [custom resources are versioned](https://kubernetes.io/docs/tasks/access-kubernetes-api/custom-resources/custom-resource-definition-versioning/
+)
+
+- When creating a CRD, we need to specify a *list* of versions
+
+- Versions can be marked as `stored` and/or `served`
+
+---
+
+## Stored version
+
+- Exactly one version has to be marked as the `stored` version
+
+- As the name implies, it is the one that will be stored in etcd
+
+- Resources in storage are never converted automatically
+
+  (we need to read and re-write them ourselves)
+
+- Yes, this means that we can have different versions in etcd at any time
+
+- Our code needs to handle all the versions that still exist in storage
+
+---
+
+## Served versions
+
+- By default, the Kubernetes API will serve resources "as-is"
+
+  (using their stored version)
+
+- It will assume that all versions are compatible storage-wise
+
+  (i.e. that the spec and fields are compatible between versions)
+
+- We can provide [conversion webhooks](https://kubernetes.io/docs/tasks/access-kubernetes-api/custom-resources/custom-resource-definition-versioning/#webhook-conversion) to "translate" requests
+
+  (the alternative is to upgrade all stored resources and stop serving old versions)
+
+---
+
+## Beyond CRDs
+
+- CRDs cannot use custom storage (e.g. for time series data)
+
+- CRDs cannot support arbitrary subresources (like logs or exec for Pods)
+
+- CRDs cannot support protobuf (for faster, more efficient communication)
+
+- If we need these things, we can use the [aggregation layer](https://kubernetes.io/docs/concepts/extend-kubernetes/api-extension/apiserver-aggregation/) instead
+
+- The aggregation layer proxies all requests below a specific path to another server
+
+  (this is used e.g. by the metrics server)
+
+- [This documentation page](https://kubernetes.io/docs/concepts/extend-kubernetes/api-extension/custom-resources/#choosing-a-method-for-adding-custom-resources) compares the features of CRDs and API aggregation
diff --git a/slides/k8s/operators.md b/slides/k8s/operators.md
index b3dbf6b4..b92b0b52 100644
--- a/slides/k8s/operators.md
+++ b/slides/k8s/operators.md
@@ -14,6 +14,25 @@
 
 ## What are operators?
 
+*An operator represents **human operational knowledge in software,**
+<br/>
+to reliably manage an application.
+— [CoreOS](https://coreos.com/blog/introducing-operators.html)*
+
+Examples:
+
+- Deploying and configuring replication with MySQL, PostgreSQL ...
+
+- Setting up Elasticsearch, Kafka, RabbitMQ, Zookeeper ...
+
+- Reacting to failures when intervention is needed
+
+- Scaling up and down these systems
+
+---
+
+## What are they made from?
+
 - Operators combine two things:
 
   - Custom Resource Definitions
@@ -66,7 +85,7 @@
 
 - Systems that depend on other non-trivial systems
 
-  Examples: Flink, Kafka, ...
+  Examples: Flink or Kafka, which both depend on Zookeeper
 
 ---
 
diff --git a/slides/kube-fullday.yml b/slides/kube-fullday.yml
index 0fc48380..451589ac 100644
--- a/slides/kube-fullday.yml
+++ b/slides/kube-fullday.yml
@@ -66,6 +66,7 @@ chapters:
 #- - k8s/owners-and-dependents.md
 #  - k8s/extending-api.md
 #  - k8s/operators.md
+#  - k8s/operators-design.md
 #  - k8s/statefulsets.md
 #  - k8s/portworx.md
 - - k8s/whatsnext.md
diff --git a/slides/kube-selfpaced.yml b/slides/kube-selfpaced.yml
index 528d2311..8459bc9e 100644
--- a/slides/kube-selfpaced.yml
+++ b/slides/kube-selfpaced.yml
@@ -66,6 +66,7 @@ chapters:
 - - k8s/owners-and-dependents.md
   - k8s/extending-api.md
   - k8s/operators.md
+  - k8s/operators-design.md
   - k8s/statefulsets.md
   - k8s/portworx.md
   - k8s/staticpods.md
diff --git a/slides/kube-twodays.yml b/slides/kube-twodays.yml
index f286d081..51dfc5fb 100644
--- a/slides/kube-twodays.yml
+++ b/slides/kube-twodays.yml
@@ -66,6 +66,7 @@ chapters:
   #- k8s/owners-and-dependents.md
   - k8s/extending-api.md
   - k8s/operators.md
+  - k8s/operators-design.md
 - - k8s/statefulsets.md
   - k8s/portworx.md
   - k8s/staticpods.md